Unless explicitly supported in VMware's Compatibility Guides or any other VMware interoperability guide, third party hardware and software will be treated as follows:
VMware Global Support Services (GSS) will assist customers in problem analysis to determine whether or not the technical issue is related to the 3rd party hardware or software. In order to isolate the issue, we reserve the right to request that the 3rd party hardware or software be removed. This will only be done where we have reason to believe the issue is related to the 3rd party hardware or software.
If VMware GSS cannot directly identify the root cause or reasonably suspects that the problem is related to third party hardware or software, we will reach out to third party vendors based on established Technical Support Alliance Network (TSANet) or Cooperative Support Agreement (CSA) relationships to further troubleshoot the issue. If the root cause is believed to originate from a third party vendor's product for which VMware does not maintain a cooperative support relationship, we will suggest the customer open a support request with the third party vendor's support organization.
Important: Third party software running within the VMware ESX Service Console must adhere to the VMware ESX: Third-Party Software in the Service Console technical note.
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