Key Benefits
- Pay as you go
- Good for technical support on any VMware Fusion Licenses
- Economical 1, 3, 5 incident packs
- Online access to documentation and technical resources, knowledge base, discussion forums
Overview
Per Incident support for VMware Fusion allows you access to support for any of your VMware Fusion licenses. Our 1, 3, and 5 per incident packs give you the flexibility to buy support when you need it. Intended for smaller data centers and software development organizations to provide access to technical support from our global support centers.
| Feature | Per Incident Support |
|---|---|
| Length of Service | Valid for one year after purchase of the incident |
| Product Updates | Not Available |
| Product Upgrades | Not Available |
| Products Supported | Fusion Only |
| Access Channels | Web Only |
| Access to VMware Web Site | Yes |
| Access to VMware Discussion Forums and Knowledge Base | Yes |
| Max Number of Support Admins per Contract | Not Applicable |
| Number of Support Requests | 1, 3, 5 Per Incident Packs |
| Target Response Times | 1 business day for all severities |
Additional Information
Purchase information can be found by dialing one of VMware's toll free numbers or contacting one of our resellers. Additional information about our support policies and offerings can be found in our Technical Support Guide.
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